Introduction

At Christsquare Matrimony, we strive to provide the best possible service to our members. This Refund Policy outlines the conditions under which refunds may be provided for services purchased through our website, christsquarematrimony.com.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

  1. Technical Issues:

    • If you are unable to access the services you have purchased due to technical issues on our end that we are unable to resolve within a reasonable timeframe.
  2. Service Dissatisfaction:

    • If you are not satisfied with our services and notify us within 7 days of your purchase, we will review your case and may offer a refund at our discretion.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  1. Change of Mind:

    • If you change your mind after purchasing our services, we do not offer refunds.
  2. Violation of Terms:

    • If your account is suspended or terminated due to a violation of our Terms & Conditions or misuse of our services, no refund will be provided.
  3. Partial Usage:

    • If you have partially used the services purchased, we do not offer partial refunds for the unused portion.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us:

    • Send an email to info@christsquarematrimony.com with the subject line "Refund Request".
    • Include your name, account details, and the reason for your refund request.
  2. Review Process:

    • Our team will review your refund request and the circumstances surrounding it.
    • We may contact you for additional information if necessary.
  3. Decision:

    • We will notify you of our decision within 10 business days of receiving your refund request.
    • If approved, the refund will be processed within 7 business days to the original payment method used for the purchase.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at info@christsquarematrimony.com.